Conflict Management De-Escalation Training
Anticipating potential conflicts is important, and there are many verbal and non-verbal clues to be mindful of as situations unfold. Certain occupations are more at-risk of exposure to violence. For example, employees working alone, working late at night, or working in high-crime areas are all more likely to be exposed to an act of violence. Whilst there is no excuse for violence and aggression, it is important to know how best to deal with such instances, or risk the situation escalating. The goal of de-escalation training courses is to provide techniques to calm or defuse the emotional arousal of an angry or aggressive person.
At SELOMA consulting, we provide de-escalation training courses to organisation in a dynamic and interaction way, which is student-centred and entirely tailored to your needs. Across the full-day training, staff will be given methods and techniques in order to make them assertively address people in challenging situation of violence and aggression. An ethos of understanding and empathy are at the core of what we do, and we hope by building on this understanding as the foundation of what you will learn, you will be able to adapt your own behaviours and reactions to best keep everyone safe. The goal is to deal with such incidents effectively, whilst keeping a professional manner by using the defuse techniques provided